Construction, Installation & Infrastructure
IT that no longer depends on one person
VKS Schiedam managed its IT itself, alongside the day-to-day work. Now anyone with a question or problem can go straight to NSO.
The challenge
VKS Schiedam, active in parking technology, had no external IT provider and no workplace management. IT was handled internally, alongside the day-to-day work. As a result, a lot depended on one colleague, and questions sometimes had to wait until they had time.
Why NSO
“A fixed point of contact, and a partner who can explain things in simple language,” says Tom Groot, operations manager. “Something else we liked: we are both from Schiedam. And we are very happy with the response time.”
Our approach
We took over the management of the workplaces, so all employees can come straight to us with a problem. “That all went over smoothly,” says Tom. Later, VKS switched to cloud telephony. “There too, NSO had prepared everything neatly, and it worked straight away.”
The result
All employees now have a fixed point of contact when there are problems. “Other than that, they barely notice it,” says Tom, “but I think that is exactly how it should be.”
“Are you sure you have taken all the security measures, and are you aware of them? And where can your employees go with questions about their workplace? NSO promises a level of security, but in reality it is often even higher.”
More customer stories
