NL SupportGet in touch

Need help? We're here for you

Our service desk is here to help, whether it's an outage, a question or a request. Below you can read how to reach us fastest, what to have at hand and where to find your portals.

Service desk on weekdays 09:00 – 17:00Supplier outagesView

How to reach us

For outages or urgent issues

Call the service desk

Is something not working and you can't carry on? Call us and you'll have an engineer on the line right away. On weekdays from 09:00 to 17:00.

+31 (0)10 302 1170 For questions and requests

Create a ticket

For example a new employee, an extra licence or a change. You can track the progress in the client portal.

To the client portal A question without urgency

Send an email

Prefer email? Send your question to the service desk. Feel free to include a screenshot or error message.

servicedesk@nso.eu When an engineer takes a look

Remote assistance

Has an engineer asked to look along with you? Download the support tool and share the code you then see. Remote access is only possible with your permission.

Download the support tool

Service desk hours: Monday to Friday 09:00 – 17:00, New Year's Eve (31 December) until 13:00, closed on Dutch public holidays. Outside office hours you can create a ticket or send an email. We'll pick it up the next working day.

Our Security Operations Center (SOC) follows up on security alerts and anomalies day and night, including weekends. This is included in Modern Workplace Standard. More about the SOC

Good to have at hand

With this information we can help you faster, whether you call, email or create a ticket.

  • Your name and the name of your organisation
  • What isn't working, and since when
  • An error message or screenshot, if you have one
  • Whether only you are affected, or colleagues too

Your portals

For the things you arrange yourself.

What you can do in the new client portal, and how to sign in

Not an NSO client yet? We'd be happy to help you get started. Get in touch.

Shall we meet?

Tell us about your organisation. We listen, think along and show how we can take IT off your hands. No obligation.

Plan an introduction +31 (0)10 302 1170
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